Researching companies

Chris Wodke

http://www.summittrainingpublications.com/

It is important to do research on companies. The research will help you decide if you want to seek a job with an organization and help you to prepare for interviews.   You want to find out the following about a company:

• Products
• Sales
• Locations
• Structure
• Awards
• Patents
• Market Ranking
• Profits
• Size of workforce
• Current industry trends
• Benefits
• Company Culture.

Some of the information you can get by networking. A source inside the company is great for getting a lot of this information. They can tell you about current company initiatives or problems the company is working on.  Some other sources include:

• Newspaper
• Ads
• Magazine Articles
• Trade Publications
• Company Web site
• Annual Report
• Chamber of Commerce
• Better Business Bureau
• Internet

There are a number of sites on the internet where you can research a company including:

• Dun and Bradstreet
• Encyclopedia of Business Information System
• Poor’s Register of Corporations, Directors, and Executives
• Standard Directory of Advertisers
• The Standard Periodical Directory
• Standard and Poor’s Industrial Index
• Thomas Resister of American Manufactures
• Who’s Who in America
• Goggle Search

Print out or take notes of the results of your search. Keep the results in a file folder. You can pull out the folder to review the information you gathered about the company. This will help you to prepare for a phone or in person interview.

Copyright 2012 Summit Training Publications

Do you hate to write training programs? Too much work to do and no time to put together your training program? Asked to deliver training or a presentation and have no idea where to start?

Let Summit Training Publications take care of your program design needs with our off the shelf training in a box or one of our presentation modules.

Our off the shelf training solutions provide:

• PowerPoint Presentation
• Instructor Guide & handouts
• Student Guide
• Quiz
• Feedback Form

Subject areas include; Communication Skills, Employee Development, Human Resources, Quality, Product Safety, Safety and Supervisor Training.

Titles: Product Safety and Liability, Aftermarket Product Safety,Hazard Analysis, Product Safety Meetings, Warnings, Instructions and Manuals, Product Liability European Union, Obtaining the CE Mark, Risk Assessment, European Union, Product Safety Management Product Safety Audit, Workplace Violence, Substance Abuse, Sexual Harassment, Manager as Coach, Hiring, Firing, Performance Appraisals, Diversity, Americans With Disabilities, Business Etiquette, Security Abroad, International Business Manners, Customer Service, Customer Communication, Terrific Teams, The Manager as Trainer, Coping With Difficult People, Managing Your Boss- Problem Bosses, Malcolm Baldridge Award, Presentations/Public Speaking, Discrimination, Listening Skills, Negotiation, Conflict Resolution, Alternative Dispute Resolution, Total Quality Management, Motivation, High Achievers, Time Management, ISO 9000 Introduction, ISO 9000 Implementation, Quality Audit, Introduction to the Internet, Stress Management, Telecommuting, Flexible Work Schedules, Creativity and Innovation, Benchmarking, Effective Business Writing, Customer Letters, Motivating Self and Others, Project Management, Managing Multiple Projects, Brainstorming, PERT Diagrams, Train the Trainer, Train the Trainer-Delivery, Train the Trainer-Writing Presentations, Train the Trainer-On the Job Training, Train the Trainer-Using Visual Aids, Project Management, Peer to Peer Feedback, Surviving Unemployment, Interview Preparation

Interviews-What to wear

Chris Wodke

http://www.summittrainingpublications.com/

-Have two outfits. You will need them if you have more than one interview with a company.

-Aim to dress one level above what would be worn on the job everyday.

-You will need to know the typical environment of the job where you will interview.

-Ask HR about the dress code of the company.

• Business Dressy:  Wear a matched suit (coat and slacks/skirt) in a neutral color.  Ties for men stockings for women.
  
• Business Casual: Opt for a jacket and complementary slacks/skirt.  Again ties and panty hose are required.  Stick with neutrals.
• Casual or work uniform: Choose a collared shirt and complementary slacks/skirt.

Suggestions for Buying Interview Clothes

• Choose an upscale store and get the advice of a well dressed associate.
• Choose lower priced alternatives if you don’t want to pay upscale prices.
• Ebay
• Consignment Stores
• Resale shops
• TJ Max
• Sales at upscale stores
  
  Copyright 2012 Summit Training Publications

Do you hate to write training programs? Too much work to do and no time to put together your training program? Asked to deliver training or a presentation and have no idea where to start?

Let Summit Training Publications take care of your program design needs with our off the shelf training in a box or one of our presentation modules.

Our off the shelf training solutions provide:

• PowerPoint Presentation
• Instructor Guide & handouts
• Student Guide
• Quiz
• Feedback Form

Subject areas include; Communication Skills, Employee Development, Human Resources, Quality, Product Safety, Safety and Supervisor Training.

Titles: Product Safety and Liability, Aftermarket Product Safety,Hazard Analysis, Product Safety Meetings, Warnings, Instructions and Manuals, Product Liability European Union, Obtaining the CE Mark, Risk Assessment, European Union, Product Safety Management Product Safety Audit, Workplace Violence, Substance Abuse, Sexual Harassment, Manager as Coach, Hiring, Firing, Performance Appraisals, Diversity, Americans With Disabilities, Business Etiquette, Security Abroad, International Business Manners, Customer Service, Customer Communication, Terrific Teams, The Manager as Trainer, Coping With Difficult People, Managing Your Boss- Problem Bosses, Malcolm Baldridge Award, Presentations/Public Speaking, Discrimination, Listening Skills, Negotiation, Conflict Resolution, Alternative Dispute Resolution, Total Quality Management, Motivation, High Achievers, Time Management, ISO 9000 Introduction, ISO 9000 Implementation, Quality Audit, Introduction to the Internet, Stress Management, Telecommuting, Flexible Work Schedules, Creativity and Innovation, Benchmarking, Effective Business Writing, Customer Letters, Motivating Self and Others, Project Management, Managing Multiple Projects, Brainstorming, PERT Diagrams, Train the Trainer, Train the Trainer-Delivery, Train the Trainer-Writing Presentations, Train the Trainer-On the Job Training, Train the Trainer-Using Visual Aids, Project Management, Peer to Peer Feedback, Surviving Unemployment, Interview Preparation

The Myth of Green Jobs

 Chris Wodke

http://www.summittrainingpublications.com/

Right now saving the environment is a low priority for Americans. With high unemployment global warming is on the back burner for most of us. It still remains a high priority for the Obama administration.   The 2010 Federal budget proposal contains $20 billion in tax incentives for clean energy programs. The administration is predicting 5 million jobs will be created. 

Will this bring the promised bliss of jobs and prosperity?

• Higher costs may offset any gains from jobs from sectors like manufacturing that are high users of energy. Traditional sources of energy are currently far cheaper than green sources such as wind and solar.
• Green jobs are not well defined. What exactly is a green job and how will be measure if they are created?
• Governor Doyle’s proposed Green Jobs bill would result in a loss of over 40,000 jobs.

Are Americans concerned about Global Warming?

• A recent Gallup poll (http://www.gallup.com/poll/126560/Americans-Global-Warming-Concerns-Continue-Drop.aspx?CSTS=tagrss) shows 48% of Americans think Global Warming is greatly exaggerated. 35% thing Global Warming will never happen.
• Remember when we were told we were running out of land fill space 20 years ago?  Many environmental concerns are spearheaded by political groups with hidden agendas. We have to be very careful about making costly policy for a non threat. These expensive programs are being sold to us to create jobs and prosperity.

Has it worked in other countries?

• Spain has been one of the biggest builders of green energy infrastructure. They report losing 2.2 jobs for every job created with subsidized energy.  Obama has touted them as the green jobs  miracle.  Spain has 18% unemployment and its  the fastest growing rate in Europe.
• Spain has found green jobs to be very expensive. For each green job created consumers paid $742,000 in higher energy costs. What started as a 5 year plan is now being talked about as needing help for decades. Only 10% of the jobs are long term jobs needed to maintain the system. Money must continue to be pumped into the system to keep jobs going.
• Spain’s Acerinox SA, Spain’s largest producer of steel blamed higher energy costs for deciding to expand in South Africa and the U.S.
• In a Heritage Foundation lecture Dr. Gaberial Calzala, Professor of King Juan Carlos University said   “ The feed-in tariff….would make utility companies go bankrupt. No one knows how the debts from these programs will be paid. The feed-in tariff for wind was 100% over the market price.”
• Dr. Calzala claims every subsidized job in the solar industry destroys nine jobs in the private sector.

Green jobs programs are expensive and actually destroy jobs in the private sector. This is not a way to prosperity.

Do you hate to write training programs? Too much work to do and no time to put together your training program? Asked to deliver training or a presentation and have no idea where to start?

Let Summit Training Publications take care of your program design needs with our off the shelf training in a box or one of our presentation modules.

Our off the shelf training solutions provide:

• PowerPoint Presentation
• Instructor Guide & handouts
• Student Guide
• Quiz
• Feedback Form

Subject areas include; Communication Skills, Employee Development, Human Resources, Quality, Product Safety, Safety and Supervisor Training.

Titles: Product Safety and Liability, Aftermarket Product Safety,Hazard Analysis, Product Safety Meetings, Warnings, Instructions and Manuals, Product Liability European Union, Obtaining the CE Mark, Risk Assessment, European Union, Product Safety Management Product Safety Audit, Workplace Violence, Substance Abuse, Sexual Harassment, Manager as Coach, Hiring, Firing, Performance Appraisals, Diversity, Americans With Disabilities, Business Etiquette, Security Abroad, International Business Manners, Customer Service, Customer Communication, Terrific Teams, The Manager as Trainer, Coping With Difficult People, Managing Your Boss- Problem Bosses, Malcolm Baldridge Award, Presentations/Public Speaking, Discrimination, Listening Skills, Negotiation, Conflict Resolution, Alternative Dispute Resolution, Total Quality Management, Motivation, High Achievers, Time Management, ISO 9000 Introduction, ISO 9000 Implementation, Quality Audit, Introduction to the Internet, Stress Management, Telecommuting, Flexible Work Schedules, Creativity and Innovation, Benchmarking, Effective Business Writing, Customer Letters, Motivating Self and Others, Project Management, Managing Multiple Projects, Brainstorming, PERT Diagrams, Train the Trainer, Train the Trainer-Delivery, Train the Trainer-Writing Presentations, Train the Trainer-On the Job Training, Train the Trainer-Using Visual Aids, Project Management, Peer to Peer Feedback, Surviving Unemployment, Interview Preparation

MMAC’s plan to create prosperity-Education

Chris Wodke

http://www.summittrainingpublications.com/

The Milwaukee Metropolitan Milwaukee Association of Commerce (MMAC) surveyed it’s members to see what needs to be done in the Milwaukee area to create prosperity (jobs).  They listed some of the assets of the Milwaukee region:

• Livability
• Workforce Quality
• Manufacturing Base
• Prime Location on Lake Michigan.

They identified several challenges to creating jobs in the region and identified an agenda for addressing the challenges getting in the way of creating jobs and prosperity for Milwaukee and the surrounding regions. They outlined their agenda in their report called; “The Blueprint for Economic Prosperity” 

The top concerns they identified are as follows:

• High taxes
• Burdensome regulations
• Inadequate education and workforce development
• Limited prospects for economic growth
• Need for more community leadership.

Education
MPS Graduation rate of 47% ranks 47^th of America’s 50 largest school districts. Milwaukee and Wisconsin cannot be open for business without an educated workforce. The MMAC is a strong supporter for Milwaukee’s Parental Choice program. 83% of members supported this program. Governor Walker has proposed expansion of this program in his State budget. The public schools in Milwaukee are not doing the job needed to prepare students for 21^st century jobs. The MMAC is also proposing changes in the way MPS is structured and governed to get them to perform better.

MMAC has some success in the education area. Here are just some of their accomplishments:

• Worked with legislators from the Milwaukee area to keep the caps from being lowered for the Choice program.
• They helped to get legislation passed to create more stringent standards for schools applying to the Milwaukee Parental Choice Program.
• Required all publicly funded schools to use a standard achievement test.
• Did a study of MPS finances, which showed unfunded healthcare and pension liabilities that are bankrupting the system. 
• Raised more than $34,000 to help fund MPS Reading Enrichment Programs at Phyllis Wheatley Elementary School and at Browning Elementary School.
• Sponsored Charter School of the Year Award.

The MMAS is also proposing to implement the state’s Workforce Training System locally to reduce administrative costs, increase the dollars flowing to training and connect the current educational system to employers.

For 2010-2012 the MMAC proposes the following agenda to help change education to create jobs:

• Increase funding for Choice and Charter schools.
• Support efforts to adopt federal “Race to the Top” Standards including:
• Common standards and assessment.
• Timely reporting on student performance.
• Evaluate teachers based on student performance.
• Intervene in struggling schools.
• Move authority for MPS to the Mayors office.
• Add a business leader to the MATC board.

Improving education is vital to create jobs and prosperity for Wisconsin residents.  The MMAC surveyed pay as it related to educational attainment. Here is what they found for average yearly earnings:

• Less than high school-$21,648.
• High school grad- $30,476.
• Some college or associate degree- $34,471.
• College degree- $47,929.
• Graduate or professional degree- $60,885.

Currently only 31% of the residents of the Milwaukee areas have a four year degree or better. This puts us in the mid point of comparable markets.

Do you hate to write training programs? Too much work to do and no time to put together your training program? Asked to deliver training or a presentation and have no idea where to start?

Let Summit Training Publications take care of your program design needs with our off the shelf training in a box or one of our presentation modules.

Our off the shelf training solutions provide:

• PowerPoint Presentation
• Instructor Guide & handouts
• Student Guide
• Quiz
• Feedback Form

Subject areas include; Communication Skills, Employee Development, Human Resources, Quality, Product Safety, Safety and Supervisor Training.

Titles: Product Safety and Liability, Aftermarket Product Safety,Hazard Analysis, Product Safety Meetings, Warnings, Instructions and Manuals, Product Liability European Union, Obtaining the CE Mark, Risk Assessment, European Union, Product Safety Management Product Safety Audit, Workplace Violence, Substance Abuse, Sexual Harassment, Manager as Coach, Hiring, Firing, Performance Appraisals, Diversity, Americans With Disabilities, Business Etiquette, Security Abroad, International Business Manners, Customer Service, Customer Communication, Terrific Teams, The Manager as Trainer, Coping With Difficult People, Managing Your Boss- Problem Bosses, Malcolm Baldridge Award, Presentations/Public Speaking, Discrimination, Listening Skills, Negotiation, Conflict Resolution, Alternative Dispute Resolution, Total Quality Management, Motivation, High Achievers, Time Management, ISO 9000 Introduction, ISO 9000 Implementation, Quality Audit, Introduction to the Internet, Stress Management, Telecommuting, Flexible Work Schedules, Creativity and Innovation, Benchmarking, Effective Business Writing, Customer Letters, Motivating Self and Others, Project Management, Managing Multiple Projects, Brainstorming, PERT Diagrams, Train the Trainer, Train the Trainer-Delivery, Train the Trainer-Writing Presentations, Train the Trainer-On the Job Training, Train the Trainer-Using Visual Aids, Project Management, Peer to Peer Feedback, Surviving Unemployment, Interview Preparation

Mandated benefits and jobs

Chris Wodke

http://www.summittrainingpublications.com/

Public policy sometimes has unintended consequences.  In November 2008,  City of Milwaukee voters approved a referendum supported by “9 to 5, National Association of Working Women.  The policy mandated the following:

• All employers shall provide a minimum of one hour of paid sick leave for every 30 hours worked by an employee. 
• Employees of small business will not accrue more than 40 hours of paid sick leave in a calendar year, unless the employer selects higher limits.
• The ordinance applies to all employers within the city, except the federal government, the state of Wisconsin, including any office, department, agency, authority, institution, association, society or other body of the state, including the legislative and judiciary, or country or local government.

The Metropolitan Milwaukee Association of Commerce has been fighting the ordinance in court. The initial court decision was made for the MMAC. The most recent decision sided with the city. Expect further fights.

The MMAC contends the ordinance is a job killing resolution.  The law will make Milwaukee a high cost island since surrounding counties do not have this requirement.  The MMAC is going to fight these types of policies since they feel they are an advocate for business and job creation. .  Today Gov. Walker will sign the bill into law. So at least the law is consistent statewide and defuses that argument.

The other side claims the benefits of the law including:

• Lacks of sick days affect mostly workers at the bottom of the pay scale.
• When workers have no sick days, they come to work sick. This can infect others, and prolong illness. This increases cost to the healthcare system and for employers.
• Sick employees who work with food could affect the health of the general public.
• Employees who stay home to care for sick family members risk losing their jobs.
• Without sick time it is difficult for employees to set up medical appointments for routine and medical care.
• When employees have no sick days they cannot care for sick family members, pushing them into the healthcare system. This again increases costs.

The law is well intended. It does increase the costs for business and may stop a business from expanding and jobs being created.  It would be better to let the marketplace decide if an organization can offer these benefits or for government to provide incentives for a business that does offer them

Do you hate to write training programs? Too much work to do and no time to put together your training program? Asked to deliver training or a presentation and have no idea where to start?

Let Summit Training Publications take care of your program design needs with our off the shelf training in a box or one of our presentation modules.

Our off the shelf training solutions provide:

• PowerPoint Presentation
• Instructor Guide & handouts
• Student Guide
• Quiz
• Feedback Form

Subject areas include; Communication Skills, Employee Development, Human Resources, Quality, Product Safety, Safety and Supervisor Training.

Titles: Product Safety and Liability, Aftermarket Product Safety,Hazard Analysis, Product Safety Meetings, Warnings, Instructions and Manuals, Product Liability European Union, Obtaining the CE Mark, Risk Assessment, European Union, Product Safety Management Product Safety Audit, Workplace Violence, Substance Abuse, Sexual Harassment, Manager as Coach, Hiring, Firing, Performance Appraisals, Diversity, Americans With Disabilities, Business Etiquette, Security Abroad, International Business Manners, Customer Service, Customer Communication, Terrific Teams, The Manager as Trainer, Coping With Difficult People, Managing Your Boss- Problem Bosses, Malcolm Baldridge Award, Presentations/Public Speaking, Discrimination, Listening Skills, Negotiation, Conflict Resolution, Alternative Dispute Resolution, Total Quality Management, Motivation, High Achievers, Time Management, ISO 9000 Introduction, ISO 9000 Implementation, Quality Audit, Introduction to the Internet, Stress Management, Telecommuting, Flexible Work Schedules, Creativity and Innovation, Benchmarking, Effective Business Writing, Customer Letters, Motivating Self and Others, Project Management, Managing Multiple Projects, Brainstorming, PERT Diagrams, Train the Trainer, Train the Trainer-Delivery, Train the Trainer-Writing Presentations, Train the Trainer-On the Job Training, Train the Trainer-Using Visual Aids, Project Management, Peer to Peer Feedback, Surviving Unemployment, Interview Preparation

Federal workers thrive without collective bargaining

 Chris Wodke

http://www.summittrainingpublications.com/

There have been plenty of protests here in Wisconsin about the provisions of Governor Walkers budget repair. There is a recall effort because of the loss of collective bargining.

 There have been assertions of union busting and that Walker is attacking the middle class.  President Obama pronounced the legislation “An assault on our unions”.

The legislation was actually quite mild.  Governor Mitch Daniels in Indiana de-certified their public employee unions with an executive order. States such as Ohio and Tennessee are pondering reductions in union bargaining.  The legislation in Wisconsin and these states puts our public sector unions more in line with the bargaining ability of federal workers.

Federal workers have not been hurt by limited bargaining powers. They still out earn their private sector co-workers for the same jobs by an average of $7000.  Federal workers also average $30,000 in benefits on average compared to the $7000 earned on average in the private sector.

The federal government also does not collect union dues or force employees to join the union.  Membership and payment of dues is voluntary. The employees still benefit from any agreement reached by the union.  Wisconsin would no longer collect union dues and employees would not be forced to join the union. This puts Wisconsin in line with the federal system.

The reason the unions are so opposed to these changes is most federal workers choose not to join the union. The unions lose all their dues monies.   Unions give mostly to democratic campaigns, so this will leave a lot of cash out of democratic coffers. Any wonder why the 14 democratic state legislators fled the State of Wisconsin during the battle over the budget repair bill.

This fight is not about representing the rights of workers or taking care of the middle class. The unions in Wisconsin have shown they have been willing to sacrifice union jobs to retain their own money and power.

Union leadership is paid for at the federal level. There is just no union dues money to spread around.   Workers also can bring issue to a federal review panel, so they have workplace protections.

There is lots of money at stake in this fight. The Census showed there were 3.8 million state employees and 11.1 million government employees nationwide. Unions want that dues money. It means power, influence and jobs with lavish salaries for union leaders.

Do you hate to write training programs? Too much work to do and no time to put together your training program? Asked to deliver training or a presentation and have no idea where to start?

Let Summit Training Publications take care of your program design needs with our off the shelf training in a box or one of our presentation modules.

Our off the shelf training solutions provide:

• PowerPoint Presentation
• Instructor Guide & handouts
• Student Guide
• Quiz
• Feedback Form

Subject areas include; Communication Skills, Employee Development, Human Resources, Quality, Product Safety, Safety and Supervisor Training.

Titles: Product Safety and Liability, Aftermarket Product Safety,Hazard Analysis, Product Safety Meetings, Warnings, Instructions and Manuals, Product Liability European Union, Obtaining the CE Mark, Risk Assessment, European Union, Product Safety Management Product Safety Audit, Workplace Violence, Substance Abuse, Sexual Harassment, Manager as Coach, Hiring, Firing, Performance Appraisals, Diversity, Americans With Disabilities, Business Etiquette, Security Abroad, International Business Manners, Customer Service, Customer Communication, Terrific Teams, The Manager as Trainer, Coping With Difficult People, Managing Your Boss- Problem Bosses, Malcolm Baldridge Award, Presentations/Public Speaking, Discrimination, Listening Skills, Negotiation, Conflict Resolution, Alternative Dispute Resolution, Total Quality Management, Motivation, High Achievers, Time Management, ISO 9000 Introduction, ISO 9000 Implementation, Quality Audit, Introduction to the Internet, Stress Management, Telecommuting, Flexible Work Schedules, Creativity and Innovation, Benchmarking, Effective Business Writing, Customer Letters, Motivating Self and Others, Project Management, Managing Multiple Projects, Brainstorming, PERT Diagrams, Train the Trainer, Train the Trainer-Delivery, Train the Trainer-Writing Presentations, Train the Trainer-On the Job Training, Train the Trainer-Using Visual Aids, Project Management, Peer to Peer Feedback, Surviving Unemployment, Interview Preparation

Milwaukee Health Care and Jobs

Chris Wodke
http://www.summittrainingpublications.com/

The Metropolitan Milwaukee Association of Commerce (MMAC) has a goal to create jobs and prosperity in the greater Milwaukee area. Our area is known for the quality of healthcare. We have firms that are known for their innovation in developing new technologies.

The MMAC did a study of healthcare in the area and what can be done to lower costs and be a positive factor in the economy.  Their goal is a consumer based system that provides high quality, cost effective health care.

More than 75 percent of healthcare spending is spent on the 20 percent of the U.S. population s with chronic diseases.

Many of the groups that belong to the MMAC have programs to promote wellness in their workplaces. This came out of a project between the MMAC, the Greater Milwaukee Committee and the City of Milwaukee.    MMAC also partnered with WPS’ Patient Choice and the Business Group on Health Care, offering products that provide a consumer driven approach to managing health care.

The MMAC is also active on the legislative front.  Here are some of their results to date:

• Increased reimbursement rate for hospitals providing Medicaid services to reduce cost shifting to private payers.
• More than 50 Milwaukee employers enrolled in the Well City program; 15 have achieved Well Workplace Award designations.
• Blocked “Healthy Wisconsin” state government proposed health care take over.
• Enhanced web-based resources on health care costs and quality.

The MMAC will also continue to lobby on the health care front because they know reducing cost for business has a positive effect on creating jobs. Here is what they have on their legislative agenda for 2010-2012:

• Exempt health savings accounts from state taxation.
• Reform medical malpractice system to reduce costs associated with defensive medicine.
• Create legislation to guarantee access to transparent health care cost and quality information.
• Achieve “Well City” status for Milwaukee.
• Create tax incentives for wellness and chronic disease management expenditures.

Do you hate to write training programs? Too much work to do and no time to put together your training program? Asked to deliver training or a presentation and have no idea where to start?

Let Summit Training Publications take care of your program design needs with our off the shelf training in a box or one of our presentation modules.

Our off the shelf training solutions provide:

• PowerPoint Presentation
• Instructor Guide & handouts
• Student Guide
• Quiz
• Feedback Form

Subject areas include; Communication Skills, Employee Development, Human Resources, Quality, Product Safety, Safety and Supervisor Training.

Titles: Product Safety and Liability, Aftermarket Product Safety,Hazard Analysis, Product Safety Meetings, Warnings, Instructions and Manuals, Product Liability European Union, Obtaining the CE Mark, Risk Assessment, European Union, Product Safety Management Product Safety Audit, Workplace Violence, Substance Abuse, Sexual Harassment, Manager as Coach, Hiring, Firing, Performance Appraisals, Diversity, Americans With Disabilities, Business Etiquette, Security Abroad, International Business Manners, Customer Service, Customer Communication, Terrific Teams, The Manager as Trainer, Coping With Difficult People, Managing Your Boss- Problem Bosses, Malcolm Baldridge Award, Presentations/Public Speaking, Discrimination, Listening Skills, Negotiation, Conflict Resolution, Alternative Dispute Resolution, Total Quality Management, Motivation, High Achievers, Time Management, ISO 9000 Introduction, ISO 9000 Implementation, Quality Audit, Introduction to the Internet, Stress Management, Telecommuting, Flexible Work Schedules, Creativity and Innovation, Benchmarking, Effective Business Writing, Customer Letters, Motivating Self and Others, Project Management, Managing Multiple Projects, Brainstorming, PERT Diagrams, Train the Trainer, Train the Trainer-Delivery, Train the Trainer-Writing Presentations, Train the Trainer-On the Job Training, Train the Trainer-Using Visual Aids, Project Management, Peer to Peer Feedback, Surviving Unemployment, Interview Preparation