Writing Your Resume-Don’ts

 Chris Wodke

http://www.summittrainingpublications.com/

Here are some common mistakes to avoid when writing your resume.

Don’t:

• Include Personal Information
  Personal information such as height and weight does not belong on most resumes. You are giving and overview of your professional life, not your personal life. The exception would be for modeling or acting jobs.  Do not include a photograph.
• Forget to Proofread
  carefully check the spelling and grammar on the document. Get someone else to look at it so nothing is missed. Also check to see the format is easy to read.
  Make good use of white space and use bullet points.
• Try Gimmicks

Skip the pink paper and fancy fonts. Don’t use pictures or graphics. Use standard non serif fonts and standard formatting.  Again use plenty of white space, which makes the resume easier to scan.  Don’t use humor or jokes.  Keep your presentation professional.

• Forget Contact Information

Include an address and phone number. Do not use your work number if you are still employed. It does not look good to be job hunting on company time.

Any voice mail an employer reaches should be professional.  An email listed should be professional. No cute or funny email names. Open up a new account for your job search if needed.

• Don’t Show Irrelevant Information
  Do not include information on outside interests or hobbies unless they to the prospective job.  Do not list memberships in political or religious organizations.  Do list membership and experience in professional organizations. Charity or civic work can be listed if the experience is relevant in your job search. List past job experience if it relates to this job search. You do not need to list every job you have had.

Do you hate to write training programs? Too much work to do and no time to put together your training program? Asked to deliver training or a presentation and have no idea where to start?

Let Summit Training Publications take care of your program design needs with our off the shelf training in a box or one of our presentation modules.

Our off the shelf training solutions provide:

• PowerPoint Presentation
• Instructor Guide & handouts
• Student Guide
• Quiz
• Feedback Form

Subject areas include; Communication Skills, Employee Development, Human Resources, Quality, Product Safety, Safety and Supervisor Training.

Titles: Product Safety and Liability, Aftermarket Product Safety,Hazard Analysis, Product Safety Meetings, Warnings, Instructions and Manuals, Product Liability European Union, Obtaining the CE Mark, Risk Assessment, European Union, Product Safety Management Product Safety Audit, Workplace Violence, Substance Abuse, Sexual Harassment, Manager as Coach, Hiring, Firing, Performance Appraisals, Diversity, Americans With Disabilities, Business Etiquette, Security Abroad, International Business Manners, Customer Service, Customer Communication, Terrific Teams, The Manager as Trainer, Coping With Difficult People, Managing Your Boss- Problem Bosses, Malcolm Baldridge Award, Presentations/Public Speaking, Discrimination, Listening Skills, Negotiation, Conflict Resolution, Alternative Dispute Resolution, Total Quality Management, Motivation, High Achievers, Time Management, ISO 9000 Introduction, ISO 9000 Implementation, Quality Audit, Introduction to the Internet, Stress Management, Telecommuting, Flexible Work Schedules, Creativity and Innovation, Benchmarking, Effective Business Writing, Customer Letters, Motivating Self and Others, Project Management, Managing Multiple Projects, Brainstorming, PERT Diagrams, Train the Trainer, Train the Trainer-Delivery, Train the Trainer-Writing Presentations, Train the Trainer-On the Job Training, Train the Trainer-Using Visual Aids, Project Management, Peer to Peer Feedback, Surviving Unemployment, Interview Preparation

Copyright 2009@Summit Training Publications

Email Friendly Resume

Chris Wodke

http://www.summittrainingpublications.com/

            Sending a resume by email can cause format problems. There are several things you can do to keep the resume presentable.

• Remove formatting from the document.
• Save an “email” version by choosing plain text or text only options.
• Use WordPad, notepad or simple text to reformat.
• Use simple font and font style.
• Font smaller than 12 point will not scan well.
• Do not use underline or Italics.
• Replace bullets with dashes or *.
• Use sans serif fonts like Courier, Aerial or Helvetica.  They are easier to pick up by the computer.
• All headings should appear on separate lines, with blank lines before and after.
• Apply keywords. Use key words relevant to the job. Companies scan for key works.

Do you hate to write training programs? Too much work to do and no time to put together your training program? Asked to deliver training or a presentation and have no idea where to start?

Let Summit Training Publications take care of your program design needs with our off the shelf training in a box or one of our presentation modules.

Our off the shelf training solutions provide:

• PowerPoint Presentation
• Instructor Guide & handouts
• Student Guide
• Quiz
• Feedback Form

Subject areas include; Communication Skills, Employee Development, Human Resources, Quality, Product Safety, Safety and Supervisor Training.

Titles: Product Safety and Liability, Aftermarket Product Safety,Hazard Analysis, Product Safety Meetings, Warnings, Instructions and Manuals, Product Liability European Union, Obtaining the CE Mark, Risk Assessment, European Union, Product Safety Management Product Safety Audit, Workplace Violence, Substance Abuse, Sexual Harassment, Manager as Coach, Hiring, Firing, Performance Appraisals, Diversity, Americans With Disabilities, Business Etiquette, Security Abroad, International Business Manners, Customer Service, Customer Communication, Terrific Teams, The Manager as Trainer, Coping With Difficult People, Managing Your Boss- Problem Bosses, Malcolm Baldridge Award, Presentations/Public Speaking, Discrimination, Listening Skills, Negotiation, Conflict Resolution, Alternative Dispute Resolution, Total Quality Management, Motivation, High Achievers, Time Management, ISO 9000 Introduction, ISO 9000 Implementation, Quality Audit, Introduction to the Internet, Stress Management, Telecommuting, Flexible Work Schedules, Creativity and Innovation, Benchmarking, Effective Business Writing, Customer Letters, Motivating Self and Others, Project Management, Managing Multiple Projects, Brainstorming, PERT Diagrams, Train the Trainer, Train the Trainer-Delivery, Train the Trainer-Writing Presentations, Train the Trainer-On the Job Training, Train the Trainer-Using Visual Aids, Project Management, Peer to Peer Feedback, Surviving Unemployment, Interview Preparation

Resume-Things to Do When Putting Together Your Resume

 Chris Wodke

http://www.summittrainingpublications.com/

Here are some things to consider when putting together your resume.

Do:

• Include Relevant Job History.
  Include the job history that applies to the position for which you are applying. You do not to include every job you have had since high school.
• Have a Concise Summary.
  At the top of your resume have an opening statement about your skills, qualifications and experience. If you are a recent graduate, substitute with your career goal.
• Edit Out Unnecessary Words.
  No filler words or phrases.  Keep sentences short and use bullet points if possible.
  Avoid repetition.
• Customize for Each Job.
  Tailor your resume for specific positions. Highlight the resume to showcase the skills for the job.  You may even want to change the format of your resume.
• Eliminate Personal Pronouns
  The resume should be written without any personal pronouns.  Do not say “I reduced overtime by 50%.”  Instead say “ Overtime was reduced by 50 % due to the improved equipment set-up.”
• List Accomplishments
  Past accomplishments are indications of future performance.  Your future employer wants to know you will be a successful employee. Past success on the job is the best indication you will be a good hire. Be specific, give numbers such as sales figures, reduced turnover, increased market share etc.
• Be TruthfulBe honest. Lies could cost you any job you gain and can ruin you professionally. No exaggerations or hedging,  Use accurate titles and job duties.  Be honest about accomplishments. Don’t claim team accomplishments as your own.  Working well with a team is an important skill. If you accomplished work as part of a team say so. Be accurate with the dates you worked for a company.  The dates of employment with any company will be checked. Do not claim degrees you do not have. This is easy for employers to check.
  
  
• Keep Concise
  Make it easy to read by adding space between sections to add visual appeal.  Summarize the highlights of your skills, accomplishments and job history. One page should be enough for a recent graduate. Two to three pages are acceptable for professionals with five or more years of work experience.  Leave some information to disclose at the interview.

Run the document through the spell checker.  Have someone else proof read any resume you will be using.  Spelling and grammar errors can send your resume to the reject pile. Attention to detail is very important because there are so many good candidates applying for jobs.  Don’t get screened out due to avoidable spelling errors.  In the next article I will discuss some things to avoid when putting together your resume.

Do you hate to write training programs? Too much work to do and no time to put together your training program? Asked to deliver training or a presentation and have no idea where to start?

Let Summit Training Publications take care of your program design needs with our off the shelf training in a box or one of our presentation modules.

Our off the shelf training solutions provide:

• PowerPoint Presentation
• Instructor Guide & handouts
• Student Guide
• Quiz
• Feedback Form

Subject areas include; Communication Skills, Employee Development, Human Resources, Quality, Product Safety, Safety and Supervisor Training.

Titles: Product Safety and Liability, Aftermarket Product Safety,Hazard Analysis, Product Safety Meetings, Warnings, Instructions and Manuals, Product Liability European Union, Obtaining the CE Mark, Risk Assessment, European Union, Product Safety Management Product Safety Audit, Workplace Violence, Substance Abuse, Sexual Harassment, Manager as Coach, Hiring, Firing, Performance Appraisals, Diversity, Americans With Disabilities, Business Etiquette, Security Abroad, International Business Manners, Customer Service, Customer Communication, Terrific Teams, The Manager as Trainer, Coping With Difficult People, Managing Your Boss- Problem Bosses, Malcolm Baldridge Award, Presentations/Public Speaking, Discrimination, Listening Skills, Negotiation, Conflict Resolution, Alternative Dispute Resolution, Total Quality Management, Motivation, High Achievers, Time Management, ISO 9000 Introduction, ISO 9000 Implementation, Quality Audit, Introduction to the Internet, Stress Management, Telecommuting, Flexible Work Schedules, Creativity and Innovation, Benchmarking, Effective Business Writing, Customer Letters, Motivating Self and Others, Project Management, Managing Multiple Projects, Brainstorming, PERT Diagrams, Train the Trainer, Train the Trainer-Delivery, Train the Trainer-Writing Presentations, Train the Trainer-On the Job Training, Train the Trainer-Using Visual Aids, Project Management, Peer to Peer Feedback, Surviving Unemployment, Interview Preparation

Copyright 2009@Summit Training Publications

Interview Preparation Basics

Chris Wodke

http://www.summittrainingpublications.com/

Before you go to an interview you must prepare.  In this article I am providing an overview of the things you must do to get ready for interviews. In future articles I will go into details on each one of these activities.

Before the Interview

·        Conduct Company Research

o   Products

o   Sales

o   Locations

o   Structure

o   Awards

o   Market Ranking

o   Financials

o   Size of workforce

o   Current trends in this industry.

o   Company Culture

·        Determine Interview Specifics

o   What type of interview will be done?

o   Where will it be held?

o   Who will interview.

o   How long will it take?

o   Will there be testing.

o   Do you need to bring anything?

·        Anticipate the types of questions you will be asked.

It is a good idea to practice an interview. Get a friend to act as the interviewer and ask the questions you anticipate you will be asked.  I will be presenting typical interview questions in future articles.  Get feedback on how the practice interview went. 

·        Assemble References

·        Make copies of resume to bring.

·        Make a list of questions to ask the interviewer.

·        Plan route and time needed to arrive on time.

·        Practice for the interview.

o   Have responses ready.

o   Be ready to tell your success story

o   Put together a portfolio.

·        Get interview outfit ready

·        Get a good nights sleep

Get to bed in time to get at least 8 hours sleep. You need to appear relaxed and confident at the interview, that will be tough to do if you have dark circles under your eyes. It can be difficult to answer tough questions if you are not mentally sharp.

·        Eat Right

Don’t go to an interview on an empty stomach. It is hard to perform well when you are hungry. On the other hand stay away from heavy foods the will make you sleepy or foods that will give you indigestion.

Day of  Interview

·        Arrive on time

·        Be nice to receptionists and secretaries.

·        Read something work related while waiting.

During the Interview

·        Remain Calm

·        Shake hands and introduce yourself.

·        Use the interviewers name and tell them you are glad to meet them.

o   Get a business card.

o   Give the interviewer your business card.

·        Stand when being greeted.

·        Break the Ice

o   A little bit of small talk is good.

o   The weather is always a safe topic.

o   A compliment about the office or the company setting is also good.

·        Watch Body Language

o   During the interview, sit slightly forward, make eye contact, smile and show interest with your voice inflections.

o   Eye contact

o   Good posture. Sit up straight.

o   Smile, no crossed arms.

o   Keep head up.

o   No hair tossing, jangling coins, playing with jewelry.

o   Don’t tap feet.

·        Listen to the interviewer and give them positive nonverbal feedback. Take notes if you need to.

·        Answer questions

o   Give complete answers to questions.

o   Be positive about your work experience.

o   Give concrete and specific examples of your successes that relate to this position.

o   Relate how your experience and talent can solve their problems.

o   Talk about how you are addressing any weaknesses.

o   Respond to any objections raised.

o   Don’t mumble.

o   Speak at the rate of the interviewer (neither too fast or slow)

·        Ask questions

o   The interview should be a two-way conversation.

o   Ask questions about the position.

o   Ask questions about the work environment.

o   Find out if you are a good fit.

After the Interview

·        Thank the interviewer for their time.

·        Express interest in the job.

·        Summarize your understanding of the position.

o   Highlight how you are a good fit.

o   Highlight how your skills will benefit the company.

·        Ask about timing.

·        Send a thank you letter.

·        Brief references they may be contacted.

·        Follow up with the interviewer

Do you hate to write training programs? Too much work to do and no time to put together your training program? Asked to deliver training or a presentation and have no idea where to start?

Let Summit Training Publications take care of your program design needs with our off the shelf training in a box or one of our presentation modules.

Our off the shelf training solutions provide:

• PowerPoint Presentation
• Instructor Guide & handouts
• Student Guide
• Quiz
• Feedback Form

Subject areas include; Communication Skills, Employee Development, Human Resources, Quality, Product Safety, Safety and Supervisor Training.

Titles: Product Safety and Liability, Aftermarket Product Safety,Hazard Analysis, Product Safety Meetings, Warnings, Instructions and Manuals, Product Liability European Union, Obtaining the CE Mark, Risk Assessment, European Union, Product Safety Management Product Safety Audit, Workplace Violence, Substance Abuse, Sexual Harassment, Manager as Coach, Hiring, Firing, Performance Appraisals, Diversity, Americans With Disabilities, Business Etiquette, Security Abroad, International Business Manners, Customer Service, Customer Communication, Terrific Teams, The Manager as Trainer, Coping With Difficult People, Managing Your Boss- Problem Bosses, Malcolm Baldridge Award, Presentations/Public Speaking, Discrimination, Listening Skills, Negotiation, Conflict Resolution, Alternative Dispute Resolution, Total Quality Management, Motivation, High Achievers, Time Management, ISO 9000 Introduction, ISO 9000 Implementation, Quality Audit, Introduction to the Internet, Stress Management, Telecommuting, Flexible Work Schedules, Creativity and Innovation, Benchmarking, Effective Business Writing, Customer Letters, Motivating Self and Others, Project Management, Managing Multiple Projects, Brainstorming, PERT Diagrams, Train the Trainer, Train the Trainer-Delivery, Train the Trainer-Writing Presentations, Train the Trainer-On the Job Training, Train the Trainer-Using Visual Aids, Project Management, Peer to Peer Feedback, Surviving Unemployment, Interview Preparation

Are You Ready to Interview?

Chris Wodke

http://www.summittrainingpublications.com/ 

To get a job you need to have a successful interview. Great interviews require preparation.  Do you know the things you should be doing to prepare for interviews?  The interview self assessment list will tell you the things you need to do to prepare.  If you answer no to any of the items, you have identified a weakness in your interview preparation. In future articles I will be discussing the steps you need to take to have a successful interview and land a job.

Interview Self Assessment

____ 1.) I know the skills I can offer to employers.

_____2.) I know the skills employers are looking for.

_____3.) I have kept my skills and job knowledge up to date.

_____4.) I can talk about why an employer should hire me.

_____5.) I identify and target potential companies for an interview.

_____6.)   I have developed a job referral network.

_____7.)  I prospect for job leads.

_____8.) I generate an interview for every 10 job contacts.

_____9.) I follow up on job interviews.

____10.) I know the amount of salary to ask for when interviewing.

____11.)  I am prepared for the types of questions I will be asked.

____12.) I know my weaknesses and can discuss them and discuss how I am

               addressing my weaknesses.

____13.) I have assembled at least two acceptable interview outfits.

____14.) I understand the different types of interview I may encounter and am prepared.

____15.) I know how to research organizations as part of my job search.

____16.) I use my network to research information about a company.

____17.) I have a list of references prepared.

____18.)  I practice and prepare for interviews.

____19.)  I stress my positives during the interview.

____20.) I related past successes on the job in response to interview questions.

____21.) I have prepared how I will respond to any illegal questions.

____22.)  If feel confident I can handle a telephone interview.

____23.) I am prepared to pass any psychological test with flying colors.

____24.)  I read work related material when waiting for the interview.

____25.)  I use good body language to communicate interest during the interview.

____26.)  I get a good night’s sleep before any interview.

____27.)  I have made extra copies of my resume to take along.

____28.)  I arrive on time for the interview.

____29.)  I have assembled a portfolio of work or accomplishments to take along.

____30.) I plan my route to the interview and account for traffic.

____31.)  I answer questions completely with examples of my work success.

____32.)  I greet the interviewer with a firm handshake.

____33.)  I send a thank you letter after every interview.

____34.) I know how to listen effectively during the interview.

____35.) I have a good understanding of etiquette if the interview includes lunch

   or dinner.

____36.) I clearly state my strengths and value at the close of the interview.

____37.) I can make calm myself if I feel I am nervous before the interview.

____38.) I am prepared to handle any type of interview.

____39.) I have updated my resume and had it proofread.

Do you hate to write training programs? Too much work to do and no time to put together your training program? Asked to deliver training or a presentation and have no idea where to start?

Let Summit Training Publications take care of your program design needs with our off the shelf training in a box or one of our presentation modules.

Our off the shelf training solutions provide:

• PowerPoint Presentation
• Instructor Guide & handouts
• Student Guide
• Quiz
• Feedback Form

Subject areas include; Communication Skills, Employee Development, Human Resources, Quality, Product Safety, Safety and Supervisor Training.

Titles: Product Safety and Liability, Aftermarket Product Safety,Hazard Analysis, Product Safety Meetings, Warnings, Instructions and Manuals, Product Liability European Union, Obtaining the CE Mark, Risk Assessment, European Union, Product Safety Management Product Safety Audit, Workplace Violence, Substance Abuse, Sexual Harassment, Manager as Coach, Hiring, Firing, Performance Appraisals, Diversity, Americans With Disabilities, Business Etiquette, Security Abroad, International Business Manners, Customer Service, Customer Communication, Terrific Teams, The Manager as Trainer, Coping With Difficult People, Managing Your Boss- Problem Bosses, Malcolm Baldridge Award, Presentations/Public Speaking, Discrimination, Listening Skills, Negotiation, Conflict Resolution, Alternative Dispute Resolution, Total Quality Management, Motivation, High Achievers, Time Management, ISO 9000 Introduction, ISO 9000 Implementation, Quality Audit, Introduction to the Internet, Stress Management, Telecommuting, Flexible Work Schedules, Creativity and Innovation, Benchmarking, Effective Business Writing, Customer Letters, Motivating Self and Others, Project Management, Managing Multiple Projects, Brainstorming, PERT Diagrams, Train the Trainer, Train the Trainer-Delivery, Train the Trainer-Writing Presentations, Train the Trainer-On the Job Training, Train the Trainer-Using Visual Aids, Project Management, Peer to Peer Feedback, Surviving Unemployment, Interview Preparation

Salary Research-How Much are You Worth?

Chris Wodke

http://www.summittrainingpublications.com/

As you search for jobs, you will need to determine the salary for someone with your skills and experience. You will need this information to be able to evaluate job offers. The internet is a great tool for researching salaries for your occupation and region of the country. 

Monster Salary Info-www.monster.com
Search for jobs, get information on salaries in your area, or nationwide.

Salary Searcy-Indeed.com
Check salaries from their database of 50 million jobs. Search by job title.

Job Salaries-www.salary.com

Research salaries, search for jobs, get career advice from experts.

New York Times- salary.nytimes.com

The Times site has a salary comparison tools that help you to evaluate a new job offer.

You can also see how your current job ranks for salary with the average salary for the occupation.

Salary Comparison/Salary Calculator-aboutsalary.com

This site has a salary calculator and salary comparision tools allow you to evaluate a job offer or to see how your salary ranks.

Salary by Location-swz.salary

Enter the job title and zip code and this site will give you the salary/pay range.

Salary Information-salarysource.com

Information on salaries

Job Star-www.Jobstar.org

Research salaries

Riley Guide- http://www.rileyguide.com/

Employement opportunities and job resources.

Guidance on cover letters, resumes, salary guide, how to job search and targeting employers.

Salary Source-salarysource.com

Search for salary information. The site also has job descriptions and articles. This site charges for the information.

Do you hate to write training programs? Too much work to do and no time to put together your training program? Asked to deliver training or a presentation and have no idea where to start?

Let Summit Training Publications take care of your program design needs with our off the shelf training in a box or one of our presentation modules.

Our off the shelf training solutions provide:

• PowerPoint Presentation
• Instructor Guide & handouts
• Student Guide
• Quiz
• Feedback Form

Subject areas include; Communication Skills, Employee Development, Human Resources, Quality, Product Safety, Safety and Supervisor Training.

Titles: Product Safety and Liability, Aftermarket Product Safety,Hazard Analysis, Product Safety Meetings, Warnings, Instructions and Manuals, Product Liability European Union, Obtaining the CE Mark, Risk Assessment, European Union, Product Safety Management Product Safety Audit, Workplace Violence, Substance Abuse, Sexual Harassment, Manager as Coach, Hiring, Firing, Performance Appraisals, Diversity, Americans With Disabilities, Business Etiquette, Security Abroad, International Business Manners, Customer Service, Customer Communication, Terrific Teams, The Manager as Trainer, Coping With Difficult People, Managing Your Boss- Problem Bosses, Malcolm Baldridge Award, Presentations/Public Speaking, Discrimination, Listening Skills, Negotiation, Conflict Resolution, Alternative Dispute Resolution, Total Quality Management, Motivation, High Achievers, Time Management, ISO 9000 Introduction, ISO 9000 Implementation, Quality Audit, Introduction to the Internet, Stress Management, Telecommuting, Flexible Work Schedules, Creativity and Innovation, Benchmarking, Effective Business Writing, Customer Letters, Motivating Self and Others, Project Management, Managing Multiple Projects, Brainstorming, PERT Diagrams, Train the Trainer, Train the Trainer-Delivery, Train the Trainer-Writing Presentations, Train the Trainer-On the Job Training, Train the Trainer-Using Visual Aids, Project Management, Peer to Peer Feedback, Surviving Unemployment, Interview Preparation

Free Business Cards

Chris Wodke

http://www.summittrainingpublications.com/

When you are unemployed you will be attending job fairs, network events and going on interviews.  It is important to have business cards for all of these events. A good business card is important to present yourself professionally.

  The card should have your name, contact information and position title. If you were an account at your last company, list accountant on your business card. 

The card should be presented at the start of an interview or when meeting with someone at a job fair or network event.   Any email or web site listed should have professional sounding name. No cute or funny listings.  Any voice mail or answering machine reached by the numbers on your card should also be professional. No kids, pets in the background or funny messages. You are presenting yourself to potential employers.

Vista print offers free business cards at their web site. They can be reached at Vistaprint.com. I have had good feedback on their service.  You can select from a variety of templates.  They offer a variety of other services including web design and hosting

Do you hate to write training programs? Too much work to do and no time to put together your training program? Asked to deliver training or a presentation and have no idea where to start?

Let Summit Training Publications take care of your program design needs with our off the shelf training in a box or one of our presentation modules.

Our off the shelf training solutions provide:

• PowerPoint Presentation
• Instructor Guide & handouts
• Student Guide
• Quiz
• Feedback Form

Subject areas include; Communication Skills, Employee Development, Human Resources, Quality, Product Safety, Safety and Supervisor Training.

Titles: Product Safety and Liability, Aftermarket Product Safety,Hazard Analysis, Product Safety Meetings, Warnings, Instructions and Manuals, Product Liability European Union, Obtaining the CE Mark, Risk Assessment, European Union, Product Safety Management Product Safety Audit, Workplace Violence, Substance Abuse, Sexual Harassment, Manager as Coach, Hiring, Firing, Performance Appraisals, Diversity, Americans With Disabilities, Business Etiquette, Security Abroad, International Business Manners, Customer Service, Customer Communication, Terrific Teams, The Manager as Trainer, Coping With Difficult People, Managing Your Boss- Problem Bosses, Malcolm Baldridge Award, Presentations/Public Speaking, Discrimination, Listening Skills, Negotiation, Conflict Resolution, Alternative Dispute Resolution, Total Quality Management, Motivation, High Achievers, Time Management, ISO 9000 Introduction, ISO 9000 Implementation, Quality Audit, Introduction to the Internet, Stress Management, Telecommuting, Flexible Work Schedules, Creativity and Innovation, Benchmarking, Effective Business Writing, Customer Letters, Motivating Self and Others, Project Management, Managing Multiple Projects, Brainstorming, PERT Diagrams, Train the Trainer, Train the Trainer-Delivery, Train the Trainer-Writing Presentations, Train the Trainer-On the Job Training, Train the Trainer-Using Visual Aids, Project Management, Peer to Peer Feedback, Surviving Unemployment, Interview Preparation